Ops Desk Team Lead

Remote | Contract (1099) | Part-Time (with growth path) | U.S.-Based

We’re hiring a Team Lead VA to help lead and support our remote Lead Desk and Ops VAs.

This is a leadership role for someone who is organized, positive, and confident managing people, workflows, and quality. You’ll help keep the team running smoothly, support training, review quality, and help solve issues before they become problems.

You’ll be the go-to support person for day-to-day operations — helping our team succeed while delivering an amazing experience for our clients.

This is a great opportunity for someone who has VA, admin, operations, or call-handling experience and is ready to step into a leadership role.

• Support and coach Lead Desk and Ops VAs
• Monitor daily workflow and help manage priorities
• Assist with escalations and special cases
• Review call/message quality and CRM note quality
• Help maintain SLA standards and response-time performance
• Support new hire onboarding and training
• Help update SOPs and process improvements
• Review KPI trends and flag issues early
• Work closely with leadership on team performance and client experience

• Team stays organized and supported
• Strong response-time and booking performance
• Consistent quality across calls, messages, and CRM notes
• New team members onboard smoothly
• SOPs stay up to date
• Positive team morale and communication

• U.S.-based
• Previous experience as a VA, coordinator, team lead, office manager, or operations support lead
• Strong communication and coaching skills
• Confident problem-solver who can stay calm under pressure
• Organized and detail-oriented
• Comfortable reviewing work quality and giving feedback
• Experienced with CRMs, scheduling tools, and remote collaboration tools
• Bonus: home services / painting / construction admin experience

We’re looking for someone who can lead with:

• professionalism
• kindness
• accountability
• good energy

Our team culture is upbeat, supportive, and growth-focused. We want a leader who helps create a positive virtual work environment while still keeping standards high.

• 100% remote leadership role
• Flexible work-from-home structure
• Be part of a growing virtual team
• Virtual team-building and leadership collaboration
• Opportunity to help shape systems and training
• Clear advancement path as the company grows
• Promotion opportunities into higher operations leadership roles

This role can grow into:

• Operations Manager
• Client Success Manager
• Remote Team Supervisor

• 1099 contract
• Part-time to start (with growth potential)
• $26 - $30 / hr / Pay based on experience, leadership background, and responsibilities