Operations Virtual Assistant 

Remote | Contract (1099) | Part-Time to Start | U.S.-Based

We’re hiring an Operations Virtual Assistant (Ops VA) to support the day-to-day workflow behind our clients’ lead and scheduling process.

This role is perfect for someone who loves systems, follow-up, checklists, and keeping things organized. You’ll work alongside our Lead Desk team to make sure estimates are followed up on, deposits are tracked, CRM records stay clean, and clients move through the pipeline smoothly.

If you’re the kind of person who enjoys turning “messy” into organized — this role is for you.

• Run estimate follow-up workflows (Day 1 / 3 / 7 / 14)
• Track proposal activity and lead statuses
• Send deposit and signature reminders
• Update CRM stages, tags, and notes
  Support confirmations and reminders for appointments
• Help maintain clean and accurate pipeline data
• Assist with weekly KPI reporting in Excel
• Support Lead Desk overflow during peak windows (light call support as trained)
• Escalate exceptions or issues to the Team Lead / Manager

• Consistent follow-up completion
• Clean CRM records and organized notes
• Accurate tagging and pipeline updates
• Strong communication with Lead Desk and Team Lead
• Reliable task completion and attention to detail
• Calm, steady support during busy days

• U.S.-based
• VA, admin, operations, customer support, or coordinator experience preferred
• Strong attention to detail
• Comfortable following repeatable systems and SOPs
• Good written communication (text/email)
• Comfortable learning CRM systems and task tracking tools
• Able to work independently and manage priorities
• Bonus: experience with home services, construction, painting, or scheduling

This is a remote, team-based role — not a solo “figure it out” position.

We’re creating a work-from-home environment that is:

• positive
• professional
• organized
• growth-focused

You’ll work with a supportive virtual team, clear training, and a company culture that values communication, consistency, and good energy.

• 100% remote
• Part-time schedule to start
• Team support and clear systems
• Virtual team-building and team connection
• Growth opportunities as the company expands
• Opportunity to cross-train and grow into senior Ops or Team Lead roles

This role can grow into:

• Senior Ops VA
• QA/Training Support
• Team Lead VA

• 1099 contract
• Part-time to start
• $17 - $19 / hour / Pay range based on experience and performance